Terms and Conditions

This website, atelierorman.com, is owned and operated by ORMAN MÜCEVHERAT TASARIM VE TİC. LTD. ŞTİ. Throughout the site, the terms “we”, “us” and “our” refer to ORMAN MÜCEVHERAT TASARIM VE TİC. LTD. ŞTİ.. We offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

EXCHANGES & RETURNS

Returns

As every piece of jewelry in our collections is made to order, all sales are final and we do not accept returns or exchanges. If you have a problem with your piece please contact us immediately upon your order delivery. All pieces subject to return will go through quality control inspection, and the original packaging must be intact. We reserve the right to refuse a return/exchange if the piece received is determined to be damaged.

Bespoke and special orders cannot be returned for exchange or refund.

We want you to be happy with your jewelry and for it to be a piece you love to wear, so if you have any hesitations we are happy to share additional photos and information. You are always welcome to reach out to us at info@atelierorman.com.

Exchange

As every piece of jewelry in our collections is made to order, all sales are final and we do not accept returns or exchanges. If you have a problem with your piece please contact immediately upon your order delivery. All pieces subject to return will go through quality control inspection, and the original packaging must be intact. We reserve the right to refuse a return/exchange if the piece received is determined to be damaged.

Bespoke and special orders cannot be returned for exchange or refund.

Damages & Faulty items

Products are classified as faulty if they are received damaged, or in case a manufacturing fault occurs within 14 days of purchase. This does not include damage from normal use over time. Please read our "Jewelry Care Guide" for advice on how to protect your jewelry from unnecessary wear.

If you believe you have received faulty goods, you must contact us with documentation before sending back the product so that we can approve the complaint. If the complaint is approved, we are to send you a similar non-faulty product once we have received the faulty product and the cost of return shipping will be reimbursed to you on presentation of proof of postage. If you wish to be fully reimbursed for faulty products instead of an exchange, we will do so once we have received the item. All returned pieces will be subject to a quality control inspection, and the original packaging must be intact. Items lost or damaged in return transit will not be compensated for regardless of cause for return. We reserve the right to refuse a return/exchange if the piece received is determined to be damaged.

Please note that wrong size purchases or colors do not fall under faulty products.

Refunds

We will notify you once we’ve received and inspected your returned item, and let you know if the return was approved or not. If approved, you’ll be automatically refunded on your original payment method, please see Damages & Faulty Items policy above. Please remember it can take some time for your bank or credit card company to process and post the refund too.

SHIPPING

All orders are shipped from Istanbul with DHL Express services.

Our estimated delivery time is 3-8 weeks*.

*Shipment time may vary during holidays depending on our carrier. Shipment times are calculated from the time of shipment, estimated time 1-3 business days depending on destination. Please note that additional production time is added to this time as all ORMAN products are made to order. Estimated production time can vary in relation to pending orders and your chosen item.

We currently ship to the following countries:
Andorra, Antigua and Barbuda, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahamas, Barbados, Belarus, Belgium, Bosnia and Herzegovina, Brazil, Bulgaria, Canada, Chile, China, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, Egypt, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong SAR China, Hungary, Iceland, India, Iraq, Ireland, Israel, Italy, Japan, Kuwait, Latvia, Lebanon, Liechtenstein, Luxembourg, Macedonia, Malta, Mexico, Moldova, Monaco, Montenegro, Netherlands, New Zealand, Peru, Poland, Portugal, Qatar, Romania, Russia, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Trinidad and Tobago, Ukraine, United Arab Emirates, United Kingdom, United States, Venezuela, and Vietnam

All international order sare shipped on a DDU (Delivery Duty Unpaid) basis, meaning that VAT, customs and import taxes are not included in the selling price or shipping cost. When you place an international order, you agree to pay any applicable customs, duties or taxes levied by your destination country.

At this time, we cannot calculate these charges prior to your purchase, and are unable to cover the costs for customers. Any applicable fees related to your purchase will be collection from you by the carrier upon delivery.

Please contact your local customs authorities for more information prior to your purchase.

CURRENCY & PRICES

All our prices are set in US dollars (USD) and presented excluding VAT and custom taxes. You may be able to view our prices in different currencies but all orders will be processed in the store currency (USD).

The shipping cost is included in our prices but you are solely responsible for any applicable fees, duties or taxes related to your purchase and levied by your destination country. By completing any purchase transaction with us, you agree to these terms, and all other terms of service and conditions presented on this site.

VAT & TAXES

All our prices are presented excluding VAT and taxes.

Deliveries to all countries are shipped on a DDU (Delivery Duty Unpaid) basis, meaning that VAT and import taxes are not included in the price. When you place an international order, you agree to pay any applicable customs, duties or taxes levied by your destination country. Please contact your local customs authorities for more information prior to your purchase.

ORDER/INQUIRY CONFIRMATION

When we receive your inquiry we will send you an order confirmation via email. The confirmation is sent within 24 hours. Please not that this only means that you're order/inquiry has been received. Once we have processed your order/inquiry, you will receive an email with further information.

We may need you to provide more information for us to process your order. Governing laws and regulations in Turkey (Law No.5549: Prevention Of Laundering Proceeds Of Crime) require us to keep on file, all information related to high-value purchases (above 3,500 USD) to avoid any misunderstandings or disputes regarding your purchase.

To do so, we ask our customers to provide a copy/image of a valid ID card that we can keep on file, strictly for fiscal audit purposes.

After you have placed an order, we will ask you to provide a copy of your ID to check your credentials with the help of a 3rd party verification app, Fraud Judge, verified by Shopify.

Once your credentials are verified, you will be notified via e-mail that your order is being processed. Please note that we reserve the right to cancel your order at any time should your credentials seem suspicious.

Please feel free to read our privacy policy about private information handling.

FORCE MAJEURE

We shall not be liable for any failure to perform its obligations where such failure is as a result of Acts of Nature (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike, lockout or interruption or failure of electricity, telephone or internet services.

In asserting Force Majeure as an excuse, we shall have the burden of proving that reasonable steps were taken (under the circumstances) to minimize delay or damages caused by foreseeable events, that all non-excused obligations were substantially fulfilled, and that the other Party was timely notified of the likelihood or actual occurrence which would justify such an assertion, so that other prudent precautions could be contemplated.

DISCLAIMER

We cannot guarantee that this website will be free from typos, errors in specifications, prices, measurements, images or other erroneous content.

We cannot guarantee that all products that appear on the site are in stock. You will be notified by email as soon as we received your order.

We cannot guarantee that an image accurately reflects a product’s actual colors. Depending on your computer or monitor settings, colors may vary.

We reserve the right to deny any purchases at our own discretion.