Beam Aquamarine Necklace

To enjoy your ORMAN jewelry for a long time, it is important that you take care of it in the best way possible. Whether you have a solid piece, jewelry with gemstones or enamel, we recommend that you care for your jewelry with the same attention.

All our jewelry are made in 14 or 18 k gold. 

GENERAL USE AND CARE INSTRUCTIONS

Wear with care
No metal, including gold can tolerate salt, chlorinated water, alcohol, extreme heat/thermal changes (ex. excessive sunlight) or other chemicals. To protect your jewelry from unnecessary wear, always remove your jewelry when bathing, putting on lotion and perfume, doing the dishes, gardening or doing any other activity that might damage or put your jewelry in contact with water or chemicals. 

Rough usage can damage and cause early wear on all jewelry. Avoid sleeping with jewelry on, or wearing your jewelry together with other jewelry, it also exposes it to unnecessary hard wear.

Store separately 
Always keep your jewelry in the accompanying dust bag and box when not wearing it. We recommend that you store your jewelry seperately to avoid scratches and contact with other jewelry or other materials, as this will help prolong the life and shine of your jewelry.

Cleaning
To help prolong the polish and luster of your jewelry, always wipe your jewelry gently with the polishing cloth after each use to remove make-up, grease, odors etc. Beware that excessive pressure when wiping may cause scratches. 

Stones and settings
If your jewelry has any precious and natural gemstones, make sure to visit a jeweler once a year to check stones and settings.

We use natural gemstones. Though natural, many precious gemstones are treated in order to enhance characteristics like color and clarity. In order for your precious and natural gemstone jewelry to be long lasting, we recommend you follow our general jewelry care recommendations as describe above.

All purchases that include gemstones are further accompanied with detailed information about the stones in order for you to be able to take care of your jewelry in the best possible way.  

Gold jewelry is strengthened with other alloys, or metal mixtures, to improve durability as pure gold is too soft for daily wear. While 18 karat (18k) is 75% pure gold, 14 karat (14k) is about 58% pure gold. The remainder is made of other metals that are mixed with the gold, such as copper, silver and zinc. 

The purity difference mainly reflects on the price of the jewelry - 18k has a higher price point than 14k - but also on durability and color.

While we do not recommend that you use any of your jewelry during workouts, chores (cleaning, washing etc.) or heavier labor and physical activity (please, feel free to read our jewelry care guide); 14k gold is more durable (harder) than 18k because of all of the other metals included. 18k gold is however more pure, and richer in color. So, while 14k gold has a lighter yellow tone, 18k gold has a fuller gold tone. 18k gold is also less likely to cause allergies due to its purity levels.

Our Terms and Conditions are in compliance with Swedish law and any disputes fall under Swedish jurisdiction. To order from our webshop you must be 18 years or older, or have parental/guardian permission.

EXCHANGES & RETURNS

Returns

As every piece of jewelry in our collections is made to order, we do not accept returns or exchanges. If you have a problem with your piece please contact us within 7 days of your order delivery. All returned pieces will be subject to a quality control inspection, and the original packaging must be intact. We reserve the right to refuse a return/exchange if the piece received is determined to be damaged.  

Bespoke and special orders cannot be returned for exchange or refund. 

We want you to be happy with your jewelry and for it to be a piece you love to wear, so if you have any hesitations we are happy to share additional photos and information. You are always welcome to reach out to us at info@atelierorman.com. 

Exchange

As every piece of jewelry in our collections is made to order, we do not accept returns or exchanges. If you have a problem with your piece please contact us within 7 days of your order delivery.  All returned pieces will be subject to a quality control inspection, and the original packaging must be intact. We reserve the right to refuse a return/exchange if the piece received is determined to be damaged.  

Bespoke and special orders cannot be returned for exchange or refund. 

We want you to be happy with your jewelry and for it to be a piece you love to wear, so if you have any hesitations we are happy to share additional photos and information. You are always welcome to reach out to us at info@atelierorman.com. 

Damages & Faulty items

Products are classified as faulty if they are received damaged, or in case a manufacturing fault occurs within 30 days of purchase. This does not include damage from normal use over time. Please read our "Jewelry Care Guide" for advice on how to protect your jewelry from unnecessary wear.

If you believe you have received faulty goods, you must contact us with documentation before sending back the product so that we can approve the complaint. If the complaint is approved, we are to send you a similar non-faulty product once we have received the faulty product and the cost of return shipping will be reimbursed to you on presentation of proof of postage. If you wish to be fully reimbursed for faulty products instead of an exchange, we will do so once we have received the item.  All returned pieces will be subject to a quality control inspection, and the original packaging must be intact.

Please note that wrong size purchases or colors do not fall under faulty products. 

Items lost or damaged in return transit will not be compensated for regardless of cause for return.

Exceptions / non-returnable items

As every piece of jewelry in our collections is made to order, we do not accept returns or exchanges. If you have a problem with your piece please contact us within 7 days of your order delivery.  We want you to be happy with your jewelry and for it to be a piece you love to wear, so if you have any hesitations we are happy to share additional photos and information. You are always welcome to reach out to us at info@atelierorman.com. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we’ve received and inspected your returned item, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method, please see Damages & Faulty Items policy above. Please remember it can take some time for your bank or credit card company to process and post the refund too.

SHIPPING

All orders are processed in our office in Sweden and shipped from our office in Istanbul with DHL Express services.

Our estimated delivery time is 3-8 weeks.

*Shipment time may vary during holidays depending on our carrier. Shipment times are calculated from the time of shipment, estimated time 1-3 business days depending on destination. Please note that additional production time is added to this time as all ORMAN products are made to order. Estimated production can vary in relation to pending orders and your chosen item.

*Deliveries to all countries are shipped on a DDP (Delivery Duty Paid) basis, meaning that VAT and import taxes are included in the price. 

CURRENCY & PRICES

As our prices are set in US dollars (USD) all transactions will be realized in the same currency once you proceed to checkout. 

VAT & TAXES

For all shipping destinations, VAT and import taxes are included in all prices.

PAYMENT

We accept payment by most major credit cards, Paypal and Klarna. We follow Swedish law and on completing a purchase, your credit card will be authorized for the full amount of the order. To make your purchase as safe as possible, your credit card information is sent via a secure connection and your card details cannot be read by outsiders. In the case of a return, the purchase amount will be transferred back to your credit card. You must always enter your credit card details for each visit with us as we do not save this type of information.

ORDER CONFIRMATION

When we receive your order we will send you an order confirmation via email. The confirmation is sent within 24 hours. Please not that this only means that you're order has been received. Once we have processed and shipped your order, you will receive an email with shipment information to be able to track your package. 

SIZES

We have included measurements of most of our products under “Size Guide” to help you find the right size for rings. In case you have a size "in-between-sizes" we recommend to size up. You are always welcome to contact us for further advice. 

FORCE MAJEURE

ORMAN shall not be liable for any failure to perform its obligations where such failure is as a result of Acts of Nature (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike, lockout or interruption or failure of electricity, telephone or internet services.

In asserting Force Majeure as an excuse, ORMAN shall have the burden of proving that reasonable steps were taken (under the circumstances) to minimize delay or damages caused by foreseeable events, that all non-excused obligations were substantially fulfilled, and that the other Party was timely notified of the likelihood or actual occurrence which would justify such an assertion, so that other prudent precautions could be contemplated.